Hosting Network Status

Starting 2020-09-01, we will be upgrading cloud servers in our uk-lon1 location to faster hardware in uk-lon2. We will decipher the most suitable 'off-peak' period per cloud server based on historic usage patterns, then migrate the data during this timeframe. If you have a more suitable or preferred date/time, please contact technical support who will happily arrange this for you. We anticipate a downtime between 5-60 minutes per cloud server, dependent on the amount of data stored. No end-user changes are necessary. We thank you for your patience and hope you enjoy the upgrade!

History

19th September 2020

No incidents reported

18th September 2020

No incidents reported

17th September 2020

No incidents reported

16th September 2020

No incidents reported

15th September 2020

No incidents reported

14th September 2020

No incidents reported

13th September 2020

No incidents reported

12th September 2020

UK - London, Reading, Maidenhead & Coventry uk-cov1 network performance degradation

We are experiencing a network performance degradation for some servers at our uk-cov1 location. We are investigating the cause.

Following a process of elimination, we were able to identify a network switch as the root cause. The switch chip (ASIC) is intermittently dropping a selection of "jumbo frame" packets when certain configuration conditions are met. We were able to rework our configuration to avoid this issue at 05:50 UTC. We have notified the equipment vendor. This switch is part of a new rack deployment which affected only two host nodes carrying three virtual servers. Nonetheless, we apologise for any inconvenience caused.